Expert Technical Support Specialist
hace 1 semana
Company Overview:
MICROSOFT CUSTOMER EXPERIENCE & SUCCESS (CE&S) ORGANIZATION
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Our mission is to empower every person and every organization on the planet to achieve more.
About This Role:
We are looking for a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
Responsibilities:
- Response and Resolution:
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue.
- Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research.
- Readiness:
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
- Develops readiness content.
- Mentors new Technical Support Engineers.
- Product/Process Improvement:
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products.
Requirements:
- 5+ years technical support, technical consulting experience, or information technology experience.
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.
- Business level fluency to read, write and speak English.
- Experience troubleshooting Windows Servers and Networking technologies: CMD/PowerShell, Network Tracing and analysis, TCP/IP, DNS, DHCP.
Benefits:
- Flexible work environment allowing up to 50% remote work.
- Opportunity to develop your skills and grow your career with Microsoft.
Contact Us:
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