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Microsoft 365 Collaboration Services Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

**About Us**

Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a market leader in technology services that empowers businesses to thrive in the digital age.

We design, build, manage, and modernize mission-critical systems for clients worldwide.

The O365 Collaboration Services Administrator plays a vital role in our organization by providing expert support for communication and collaboration technologies.

This includes Microsoft Office 365, Exchange, SharePoint, OneDrive, Skype, Lync, Teams, Yammer, Active Directory, and Azure Active Directory.

**Job Responsibilities**

  • Provide timely resolutions for level 2 and 3 tickets reported at the desk and keep customers informed about progress on a regular basis.
  • Ensure tickets are updated at all times for better clarity regarding progress.
  • Raise change tickets and represent them in CAB review board, implementing changes in the customer environment as required.
  • Maintain the customer's collaboration environment in a healthy state and take proactive measures to prevent incidents.
  • Implement a positive compliance posture of the customer's collaboration environment at all times.
  • Participate in customer, account, and internal delivery interlocks for better governance and controls.
  • Work with vendors on escalations and seek closure on issues.
  • Participate in the timely resolution of major incidents in the customer's collaboration environment.

**Required Skills and Qualifications**

  • Knowledge of collaboration technologies, including major workloads within the Office 365 Suite across various licenses and its on-premise components.
  • Familiarity with On-Premise Active Directory or Azure Active Directory.
  • Understanding of Microsoft Security Products, such as Enterprise Mobility + Security.
  • Scripting skills using PowerShell.
  • Basic knowledge of Windows Server Administration.
  • Effective communication skills (written and oral).

**Preferred Technical and Professional Experience**

  • Certifications in MCSA/MCSE: Exchange 2010/2013/2016/O365.

**Education Requirements**

  • High School Diploma/GED.
  • Associate's Degree/College Diploma (preferred).

**Benefits**

Diversity and inclusion are core values at Kyndryl. We welcome employees from diverse backgrounds and cultures.

Our company offers flexible working practices, stellar benefits, and opportunities for growth and development.

We prioritize a positive and inclusive work environment where all employees can bring their whole selves to work.

**Other Information**

Primary Job Category: Technical Specialist.

Role (Job Role): Systems Management Specialist.

Employment Type: Full-Time.

Contract Type: Regular.

Position Type: Early Professional.

Travel Required: No.

Company: Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada.

Is this role commissionable / sales incentive based position: No.