Strategic Business Insights Manager

hace 18 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. With a strong presence in the industry, Experian has been recognized as one of the 100 Best Companies to Work for by Fortune magazine and named among the World's Most Innovative Companies by Forbes Magazine.

Job Summary

We are seeking an experienced Strategic Business Insights Manager to join our Customer Experience (CX) team. As a key member of our team, you will be responsible for generating business insights and driving strategic decision-making through data analysis and visualization. This role requires a strong understanding of CX systems, Salesforce, Tableau, and Analytics, with the ability to integrate customer feedback and satisfaction data with operational data from various sources.

Key Responsibilities:

  • CX Reporting & Insights: Develop impactful dashboards, reports, and analysis by integrating customer feedback and satisfaction data with operational data from various sources.
  • Business Insights Generation: Analyze quantitative and qualitative data to develop actionable insights and recommendations via ad hoc reports and visualizations.
  • Report Creation: Build meaningful reports and presentations in Excel, Tableau, Salesforce, and PowerPoint.
  • Insight-Driven Alerts: Create insight-driven alerts, reports, and presentations to provide easy access to customer feedback across the organization.
  • Stakeholder Communication: Summarize key reporting methodology and findings to stakeholders and team members.

Required Skills and Qualifications:

  • 3-5 years of experience in data-related roles.
  • Working knowledge of Salesforce, Sales Insight, CX Platforms, or other CRM systems.
  • Comfortable using Business Intelligence tools like Tableau, PowerBI, etc.
  • Demonstrated history of creating impactful dashboards, reports, and analysis.
  • Strong numerical and statistical skills.
  • Proven ability to integrate customer satisfaction data with operational data from various sources.
  • Advanced Excel skills and examples of reporting.
  • Strong familiarity with customer data platforms.

Estimated Salary Range: $80,000 - $110,000 per year, depending on location and experience.

Benefits:

  • Medical, life, and dental insurance.
  • Asociación Solidarista.
  • International Share Save Plan.
  • Flex work/work-from-home options.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.


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