Human Resources Leadership and Operations Expert

hace 17 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

At Amzn Support Srvcs Costa Rica, we are a multi-national technology company that requires proficiency in English as a necessary qualification for all our employees. Our recruitment team works with several jurisdictions, and CVs must be submitted in English due to this requirement.

Job Summary

This is an hourly, full-time, back-office position based in Costa Rica that does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica to be eligible for consideration.

Key Responsibilities

  • Acting as the first point of escalation for HR Coordinators during their shift, providing foundational HR administration skills to individuals new to Human Resources or experienced HR professionals.
  • Participating in Standard Operation Procedure (SOP) creation, modification, and interpretation, ensuring a positive experience between Fulfillment Center's site HR and Regional Center interactions.
  • Providing training and guidance on policies, processes, and systems to team members, being the Subject Matter Expert on all processes supported.
  • Managing shift workflow while collaborating with other shift leads to ensure success by mitigating SLA risk and providing detailed end-of-shift washes, which outline work completed, any barriers faced, success stories, and general call-outs.
  • Rotating to be the


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