Policy Processing Specialist

hace 1 semana


San José, San José, Costa Rica Wns Global Services A tiempo completo

**Job Description:**

We are seeking a highly skilled and experienced professional to join our team as a Lead Associate. As a key member of our customer service team, you will be responsible for handling inbound calls from customers/agents to resolve queries related to insurance policy transactions.

**Responsibilities and Requirements:**

You will be expected to provide excellent customer service, resolving queries in a timely and efficient manner. Your role will require strong problem-solving skills, with the ability to adapt to changing business requirements and work in a fast-paced environment.

Skills and Qualifications:

  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Excellent customer service skills
  • High proficiency in verbal and written English (neutral accent preferred)
  • Strong analytical and problem-solving skills
  • Ability to multitask and prioritize tasks efficiently

What We Offer:**

We offer a competitive compensation package, including benefits such as health insurance, retirement plan, and paid time off. Our company culture values employee growth and development, with opportunities for career advancement.



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