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Insurance Policy Processing Specialist
hace 3 semanas
**About Us:**
We are Wns Global Services, a leading provider of innovative solutions. Our team is dedicated to delivering exceptional service to our clients.
Role Description:
The successful candidate will be responsible for handling inbound calls from customers and agents to resolve queries related to insurance policy processing. The role requires strong problem-solving skills, effective communication, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Resolve customer inquiries and complaints in a timely and professional manner.
- Process new business, renewals, amendments, and other transactions efficiently.
- Meet and exceed business key performance indicators (KRAs) such as NPS, Quality, Productivity, and AHT.
Skills and Qualifications:
- Solutions-focused mindset with excellent problem-solving skills.
- Strong communication and interpersonal skills with the ability to work effectively in a team environment.
- High proficiency in verbal and written English with a neutral accent preferred.
- Ability to multitask and prioritize tasks efficiently.
