Luxury Collection Reservation Specialist

hace 2 semanas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

About the Role

The Luxury Collection is seeking a highly skilled and motivated Reservation Specialist to join our team. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

About You

We are looking for a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in a reservation or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of hotel operations and industry standards.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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