Luxury Hotel Reservation Agent
hace 2 semanas
About the Role:
We are seeking a highly skilled and professional Luxury Hotel Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
Key Responsibilities:
- Process reservation requests, changes, and cancellations in a timely and efficient manner.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Requirements:
- Bachelor's degree in Hospitality, Tourism, or related field.
- 1-2 years of experience in reservations or customer service.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
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