Luxury Hotel Reservation Agent

hace 2 semanas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo
Job Description

About the Role:

We are seeking a highly skilled and professional Luxury Hotel Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities:

  • Process reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Requirements:

  • Bachelor's degree in Hospitality, Tourism, or related field.
  • 1-2 years of experience in reservations or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

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