Change Management Specialist

hace 1 mes


San José, San José, Costa Rica Boston Consulting Group A tiempo completo
ROLE OVERVIEW
We are seeking a seasoned professional with expertise in Change Management and Communications to support our digital product portfolio team focused on Legal products. This individual contributor role involves rolling out Legal product changes to BCG Lawyers, Consulting, and Business Support teams, driving user adoption and satisfaction. The successful candidate will interact and collaborate with team members across BCG as well as external partners, ensuring effective communication and smooth transitions. A passion for communications and organizational change is essential for success in this role.
KEY RESPONSIBILITIES
- Develop and implement effective change management strategies in an agile software/digital product context, ensuring seamless transitions and flawless execution.

- Proactively coordinate with multiple groups, balancing different needs and priorities to ensure smooth collaboration and alignment.

- Drive strategies independently with some management oversight, taking ownership of projects from start to finish and delivering high-quality outcomes.

- Adopt the end users' perspective, understanding their needs, and bringing those insights to advise product and change management decisions.

- Engage with end users to identify difficulties and use cases, ensuring their experiences and needs shape the solutions we provide.

- Grow and evolve in a dynamic and collaborative environment that values efficiency and teamwork.

- Examine, analyze, and improve performance metrics to consistently optimize key performance indicators for success.

- Collaborate within a global virtual team, reliably working across time zones to maintain strong communication and collaboration.

- Leverage experience in Legal products to bring added value to the team through specialized knowledge in these areas.
REQUIREMENTS
- 5+ years of meaningful experience; consulting management experience is a plus.

- Strong influencing, networking, and relationship-building skills with senior partners.

- Experience in Change Management disciplines, approaches, and applications. Project management experience is a plus.

- Experience in Communications campaigns across various stakeholder sets, and large audiences, tailored to influencing behaviors.

- Excellent problem structuring and solving skills.

- Strong written and verbal communication skills, with the ability to craft messages for diverse audiences.
TEAM COLLABORATION

In this role, you'll collaborate closely with a variety of key stakeholders. You'll work closely with Senior Change Teammates to partner with the Product Portfolio Lead and Product Owners to align strategy and execution for the digital product portfolio. You'll also work together with the Product GTM (Go-to-Market), Change and Enablement Center of Excellence (CoE) members, ensuring that change management strategies are successfully implemented and adopted across the organization. Additionally, you'll engage with the BCG Legal Team, Consulting Teams, and Functional Leadership, creating a cohesive and collaborative environment to drive successful product rollouts and adoption.



  • San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, we're seeking a skilled IT Change Management Specialist to partner with our Change Process Owner and other change managers to ensure seamless alignment with our global change process.**Key Responsibilities:**- Collaborate with change requesters and assignees to ensure alignment with the Change Management process- Assist in reviewing and approving...


  • San José, San José, Costa Rica Asepsa A tiempo completo

    ASOCIACIÓN SOLIDARISTA DE EMPLEADOS DE PFIZER (ASEPSA) is seeking a Product Change Management Specialist to support the implementation of short-to mid-term supply chain strategies.**Key Responsibilities:**• Support the Product Change Management and Artwork coordinator in the implementation of supply chain strategies.• Maintain the Product Quality System...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Job Description:Splunk is a leading provider of unified security and observability solutions. Our mission is to build a safer and more resilient digital world.We are seeking a highly skilled Change Management Strategist to join our Customer Success & Experience (CSX) Team. As a key member of our CSX Strategy, Planning & Management team, you will be...


  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    Splunk Inc. is a leading provider of unified security and observability platforms. As part of our Customer Success & Experience (CSX) Team, you will be focused on the impact of change on our people.Job DescriptionThis role sits within the CSX Strategy, Planning & Management team that reports to the Chief Customer Officer. The team creates, plans, and...


  • San José, San José, Costa Rica Asepsa A tiempo completo

    Asepsa, a leading pharmaceutical company in Latin America, is seeking an experienced Product Change Management & Artwork Analyst to support our supply chain operations.**Job Summary:**We are looking for a highly skilled professional to join our team as a Product Change Management Specialist. As a key member of our supply chain team, you will be responsible...


  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    About the Role:Splunk Inc. is seeking a skilled Change Management Professional to join our Customer Success & Experience (CSX) Team. As a member of this team, you will play a crucial role in helping our organization adapt to change and ensure a seamless transition for our people.Responsibilities:Develop comprehensive change management plans for projects and...


  • San José, San José, Costa Rica Splunk Inc A tiempo completo

    Change Management Expert for a Digital WorldSplunk Inc is dedicated to building a safer and more resilient digital world. We empower the world's leading enterprises with our unified security and observability platform, ensuring their digital systems are secure and reliable. Our exceptional team members make Splunk stand out as an amazing career destination,...


  • San José, San José, Costa Rica Freebalance A tiempo completo

    We are seeking a highly skilled Strategic Financial Management Change Agent to join our team at Freebalance.The successful candidate will be responsible for leading change management processes and coordinating with the Expense Manager to implement project changes.Main Responsibilities:• Diagnose change scenarios to identify root causes and propose timely...


  • San José, San José, Costa Rica Evolution A tiempo completo

    Job DescriptionIn this exciting role, you will be working within the Change Management Procedures (CMP) division of Evolution. The CMP Division is a rapidly growing team that is at the forefront of our global expansion.Your primary responsibility will be to support the monitoring, control, and implementation of change management procedures. You will also...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Risk Management RoleWe are seeking a skilled Risk Management Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Risk Management Specialist, you will be responsible for conducting risk assessments on emerging and established lines of business, stores, and products.Key ResponsibilitiesPerform risk assessments for new products and...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Order Management Specialist - Join Arxada in our mission to provide sustainable preservation solutions.Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect and maintain the health and...


  • San José, San José, Costa Rica Fragomen A tiempo completo

    About this role:The Immigration Knowledge Management Specialist plays a critical role in supporting the Knowledge Group at Fragomen. This team is responsible for keeping clients and staff informed of changes in the global immigration and mobility landscape. As an Immigration KM Specialist, you will support the country content change controls and information...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    ROLE SUMMARYWe are seeking a seasoned professional with expertise in Change Management and Communications to support our digital product portfolio team focused on Legal products. In this individual contributor role, you will be responsible for rolling out Legal product changes to BCG teams, driving user adoption and satisfaction. You will collaborate with...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly experienced Risk Manager to join our Buyer Risk Prevention (BRP) Organization at Amazon Support Services Costa Rica SRL. As a Risk Management Specialist, you will play a critical role in protecting our global customers by conducting risk assessments for existing lines of business, stores, and payment products.Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented Risk Operations Specialist to join our team as a Merchant Risk Investigator. In this role, you will be responsible for evaluating merchant accounts and safeguarding Amazon's global marketplaces.Key ResponsibilitiesInvestigate suspicious merchant activity and behavior that could pose a risk to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryEmerson is seeking a highly skilled Data Management Specialist to join our team. As a Data Management Specialist, you will be responsible for ensuring the accuracy and integrity of our company's data.Key Responsibilities• Data Enrichment: Research company locations, evaluate industry code information, and determine accurate industry codes for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job OverviewWe are seeking a highly skilled Risk Management Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. As a Risk Manager, you will play a critical role in leading and supporting teams in responding to, investigating, managing, and resolving high-impact incidents and escalations around Product Safety and Compliance.


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a highly skilled Finance Specialist to join our North America Regional Finance Shared Services team. The ideal candidate will have a strong background in finance and accounting, with a proven track record of analyzing data and implementing process improvements.Key ResponsibilitiesThe Finance Specialist will work closely with...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Job DescriptionWe are seeking a skilled IT Service Management Specialist to join our team at Splunk. This is a unique opportunity to drive ITSM processes and ServiceNow alignment, working closely with ServiceNow Architects and Developers.About the Role:Mature ITSM processes and align them with tool functionality to drive Continuous Service...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...