Global CX Operations Manager
hace 4 días
Cross-functional role leading the delivery of high-touch support services to key customers. Collaborate with stakeholders to improve service processes and drive customer satisfaction.
About the Role
As a Global CX Operations Manager at Techgenies México, you will be responsible for managing cross-functional teams to deliver exceptional customer experiences. Your focus will be on providing strategic guidance to ensure seamless service delivery, identifying areas for improvement, and implementing process enhancements.
You will work closely with internal partners to develop and implement business-driven strategies that meet customer needs and expectations. This role requires strong analytical skills, effective communication, and project management expertise.
A successful candidate will possess a deep understanding of customer behaviors, industry trends, and technical requirements. If you have experience in managing complex projects, building relationships with key stakeholders, and driving business growth, we encourage you to apply.
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