Global CX Operations Manager

hace 4 días


San José, San José, Costa Rica Techgenies México A tiempo completo
Job Overview
Cross-functional role leading the delivery of high-touch support services to key customers. Collaborate with stakeholders to improve service processes and drive customer satisfaction.

About the Role

As a Global CX Operations Manager at Techgenies México, you will be responsible for managing cross-functional teams to deliver exceptional customer experiences. Your focus will be on providing strategic guidance to ensure seamless service delivery, identifying areas for improvement, and implementing process enhancements.

You will work closely with internal partners to develop and implement business-driven strategies that meet customer needs and expectations. This role requires strong analytical skills, effective communication, and project management expertise.

A successful candidate will possess a deep understanding of customer behaviors, industry trends, and technical requirements. If you have experience in managing complex projects, building relationships with key stakeholders, and driving business growth, we encourage you to apply.


  • Finance Manager, Cx Fp&A

    hace 3 semanas


    San José, San José, Costa Rica Cisco Systems A tiempo completo

    **What You'll do**As a Finance Manager for Customer Experience (CX), you will support the CX FP&A team with month-end/quarter-end activities, acquisition reporting, and forecasting.This role offers an excellent opportunity to support critical groups within CX and gain exposure to senior leaders.In addition to the above, your other responsibilities will...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Company OverviewCisco Systems is a technology leader that has been at the forefront of shaping the future of the internet. With a rich history and a strong commitment to innovation, we have established ourselves as a trusted partner for businesses and individuals around the world.Job DescriptionWe are seeking a highly skilled Finance Manager to join our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, our Global Sales team operates globally across various regions, including Americas, Europe, Asia, and the Middle East. As a Strategic Account Manager, you will play a crucial role in managing and growing a portfolio of key accounts across UK, Germany, France, Italy, and Spain.The position is focused on driving...

  • Cx Marketing Consultant

    hace 3 semanas


    San José, San José, Costa Rica Huble A tiempo completo

    Welcome to Huble ??, a HubSpot's 2024 global partner of the yearWe are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate freely—by building their business around HubSpot's CRM.We believe in striking a balance between professionalism and being human.As a Senior CX...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    **Job Summary:**We are a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis.**About the Role:**As an Operational Sales Analyst, you will play a critical role in...


  • San José, San José, Costa Rica Svc Operations A tiempo completo

    Job Overview:Svc Operations is a fintech company that provides innovative solutions for the financial services industry. We are seeking a highly skilled and motivated individual to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects.The successful candidate will have extensive knowledge of regulatory...


  • San José, San José, Costa Rica Intel A tiempo completo

    Intel's Technology Development and Manufacturing Group is at the forefront of semiconductor manufacturing innovation. We are seeking a highly skilled Logistics Operation Manager to join our Assembly Test Manufacturing Logistics (ATML) team in Costa Rica. In this role, you will be responsible for managing transportation operations primarily for the Costa...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Are you an Owner and a Builder looking to accelerate growth of US Sellers's business expansion to Worldwide Amazon marketplaces including UK & EU9 through managing WW Carrier Operations?Are you passionate about working with logistics & supply chain product, operations, tech teams to enhance the US Seller Experience relating to logistics within one of...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAmazon Global Ops Artificial Intelligence (GO AI) is a team that remotely handles stowing activities in the Fulfillment Centers globally. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.The GO AI front-line Team Manager plays a crucial role...

  • Operations Manager

    hace 3 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewAt Wns Global Services, we strive to deliver exceptional results and drive business growth. Our team is committed to excellence in insurance operations.Job DescriptionWe are seeking an experienced Group Manager to lead our insurance operations team. As a key member of our leadership team, you will be responsible for managing a team of 120...


  • San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    Job DescriptionWe are seeking a highly skilled Regional Business Director - LATAM to lead our Central Zone operations and drive business growth in the region.The successful candidate will be responsible for overseeing the production results of a third-party MSP, located in Noida-India and LATAM, who handles transactional DMI-related activities. This includes...


  • San José, San José, Costa Rica Elements Global Services A tiempo completo

    Company OverviewElements Global Services is a pioneering HR technology and services company that has revolutionized the way employers expand and manage employees internationally. Our mission is to simplify global expansion by providing a cutting-edge technology platform that removes the barriers of globalization, enabling our customers to quickly expand...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Manager, Technology Operations - Santa Ana, Costa Rica**Do you want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry?Come join our growing team and help shape our company's digital capabilities and revolutionize an industryJoin Western Union as Manager, Technology Operations.**Motivated by our...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking an experienced Program Manager, Adbiz to join our team at Amzn Support Srvcs Costa Rica. The ideal candidate will have a proven track record of managing cross-functional projects and programs with tight deadlines, leading high-performing teams, and driving process improvements.Main ResponsibilitiesOwnership and implementation of new...

  • Deputy Program Manager

    hace 1 semana


    San José, San José, Costa Rica Sgi Global, Llc A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI).The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...


  • San José, San José, Costa Rica Msd A tiempo completo

    About UsMsd is a leading organization in the industry, committed to delivering high-quality solutions to our clients. We are seeking an experienced professional to join our team as a Manager- Global Data Operations.In this role, you will be responsible for leading part of the Data Management Center operation, ensuring consistent execution of quality global...


  • San José, San José, Costa Rica Jll A tiempo completo

    About JLL- We're a leading professional services and investment management firm specializing in real estate.We operate globally, with over 80 countries under our umbrella and a workforce of more than 91,000 individuals worldwide who help real estate owners, occupiers, and investors achieve their business ambitions.As a global Fortune 500 company, we have an...


  • San José, San José, Costa Rica Intel A tiempo completo

    **Job Description**We are seeking a highly skilled Global Supply Chain Manager to join our team at Intel. As a key member of our Global Logistics Organization, you will be responsible for developing and implementing strategies to optimize our supply chain operations worldwide.Main Responsibilities:Develop and implement global supply chain strategies to...


  • San José, San José, Costa Rica Msd A tiempo completo

    Job DescriptionThe Manager- Global Data Operations is responsible for leading part of the Data Management Center operation. This role involves ensuring consistent execution of quality global procedures and managing workload and resource allocation.This position promotes comprehensive development of supervised staff, encourages effective interaction between...

  • Manager Operations

    hace 2 semanas


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...