Technical Operations Manager
hace 1 día
As a Technical Operations Manager at Doit Security, Inc., you will be responsible for overseeing the day-to-day operations of our Salesforce platform.
This includes managing user and license administration, customer service tickets, identifying and collecting user and stakeholder needs, modifying the Salesforce setup, tracking user acceptance, and creating training materials and user training.
You will work closely with the product manager and business stakeholders to comprehend requirements, rank requests, and identify problems for the engineering team to address in the backlog.
You will have a deep understanding of Salesforce security and sharing (roles, profiles, permissions, OWD, sharing rules) and be able to recommend technical fixes.
The ideal candidate will have five years of Salesforce experience, two years of actual, hands-on Salesforce product administration experience, and Super Badges/Trailhead Badges.
A bachelor's, postgraduate, or professional degree is preferred, but not required.
This is a part-time contract role that requires regular interaction with the public and personnel.
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