Head of Operations and Leadership

hace 2 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

About Our Company
We are a company that believes in the importance of teamwork and collaboration. Our goal is to create a positive and supportive work environment where our employees can thrive. We are currently seeking an experienced Team Leader, Operations to join our team.

Job Description
The Team Leader, Operations will be responsible for leading and motivating a team to optimum performance levels to achieve targets contributing to the company's objectives. This includes providing clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives.

Main Accountabilities
- Develop and implement effective coaching and mentoring strategies to improve employee performance and engagement
- Collaborate with team members to identify areas for improvement and develop solutions to address these areas
- Provide regular feedback and coaching to employees to help them meet their performance goals
- Manage and monitor team performance metrics to ensure they meet the company's objectives
- Identify and implement process improvements to increase efficiency and productivity
- Foster a positive and inclusive work environment that promotes teamwork and collaboration
- Participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees

Requirements
- Previous experience in an Agent and/or Customer Service role_
- Previous experience in a leadership or managerial experience would be an asset_

Benefits
- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation (depending on schedule)- Annual merit increase- Association- Free parking for all employees- Free coffee/tea all day long- Casual Dress Code- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company- New site
- Beautiful state-of-the-art office with a great view- Various shifts including mornings, afternoons, evenings, and weekends.- Onsite games room with a rest & relaxation area

Certifications/Licenses
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_



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