Head of Operational Excellence
hace 3 días
Job Description
The Senior Operations Manager will play a vital role in driving business growth by developing and implementing strategies that enhance operational efficiency. This includes analyzing data, identifying areas for improvement, and creating actionable plans to achieve business objectives.
In addition to this, the role requires strong leadership skills, including the ability to motivate and inspire teams to deliver high-quality results. The ideal candidate will have a proven track record of success in similar roles, with a strong understanding of operational processes and procedures.
Responsibilities
- Develop and implement strategies to drive business growth.
- Analyze data to identify areas for improvement.
- Create actionable plans to achieve business objectives.
- Motivate and inspire teams to deliver high-quality results.
- Manage relationships with clients and internal stakeholders.
- Ensure the support team meets KPIs and SLA.
Requirements
- Bachelor's degree or equivalent work experience required.
- 5-10 years of leadership and people management experience in similar roles or capacities.
- Proven experience of managing and developing two levels of management and their direct reports.
- Ability to analyze complex problems and develop integrated, creative solutions.
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