IT Solutions Consultant

hace 3 días


San José, San José, Costa Rica TD SYNNEX A tiempo completo
Job Overview

We are seeking an experienced IT Solutions Consultant to join our team at TD SYNNEX. In this role, you will be responsible for providing technical solutions and configuration design expertise to customers and sales on specified product lines.

About the Role:

  • You will use your independent judgment and discretion in making solution recommendations.
  • You will provide phone support in accordance with Key Performance Indicators (KPIs).
  • You will work closely with vendors, TD SYNNEX customers, and internal departments to establish and develop solid business relationships.
  • You will identify opportunities to improve the quality of Systems Engineering engagement with inside and outside customers.

Key Responsibilities:

  1. Provides technical solutions and configuration design expertise to customers and sales on specified product lines.
  2. Uses independent judgement and discretion in making solution recommendations.
  3. Provides phone support in accordance with Key Performance Indicators (KPIs).
  4. Develops and obtains approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales.

Requirements:

  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to create and conduct formal presentations.
  • Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
  • Able to express ideas clearly and convey necessary information.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
  • Minimum of one current major certification recognized by the Systems Engineering Department (currency must be maintained), with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.
  • Minimum of (5) years technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in phone support environment
  • Minimum of (1) year vendor relations experience in a presales vendor support role
  • Previous trade show experience

Salary Range:

$120,000 - $160,000 per year, depending on experience.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance package.
  • Retirement savings plan with company match.
  • Tuition reimbursement program.
  • Professional development opportunities.


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