Microsoft 365 Proactive Support Expert

hace 7 días


San José, San José, Costa Rica Upwork A tiempo completo

Job Title: M365 Proactive Copilot Ambassador

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Job Type: Full-time

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Location: Remote

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About Us:

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We are a leading technology company, dedicated to providing innovative solutions to our customers. We are seeking a highly skilled M365 Proactive Copilot Ambassador to join our team and provide exceptional technical support and guidance to customers using Microsoft 365 products and services.

Responsibilities:

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  • Provide technical support and guidance to customers on the use of Copilot in different M365 products and services.">
  • Offer education and training to customers on best practices for improving productivity and collaboration.">
  • Help customers choose the right subscription plan and features to meet their needs and budget.">
  • Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.">
  • Stay up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot.">
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Requirements:

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  • Strong command of the English and Spanish languages.">
  • Superior communication and interpersonal skills.">
  • Knowledge of M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.), particularly Copilot.">
  • Excellent problem-solving skills.">
  • A positive attitude and ability to build relationships with clients.">
  • Ability to speak a second language may be advantageous.">
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What We Offer:

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We value diligence and teamwork, and believe that our customers deserve the best possible experience. If you are passionate about delivering exceptional customer support and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.



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