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Support and Enablement Engineer for Cloud Services

hace 3 semanas

San José, San José, Costa Rica Microsoft A tiempo completo

The Support and Enablement Engineer for Cloud Services is responsible for providing exceptional technical support to customers using Microsoft cloud services, including Azure Active Directory, Office 365, and Intune. This role requires a strong foundation in cloud services, excellent communication skills, and the ability to work collaboratively with internal teams.

Key Responsibilities
  • Provide technical support to customers via various communication channels.
  • Analyze complex issues using debugging tools and methodologies to identify root causes.
  • Collaborate with internal teams to resolve cross-functional issues and improve product quality.
  • Develop and maintain knowledge on Microsoft cloud services to provide best-in-class support.
Requirements
  • 3+ years of technical customer support experience.
  • Strong knowledge of Microsoft cloud services, including Azure Active Directory, Office 365, and Intune.
  • Excellent communication and interpersonal skills.
  • Familiarity with cloud services and infrastructure.