Proactive M365 Ambassador Role

hace 7 días


San José, San José, Costa Rica Upwork A tiempo completo

Company Overview

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We are a leading technology company, seeking a skilled M365 Proactive Copilot Ambassador to join our team. As a key member of our customer support department, you will be responsible for providing exceptional technical support and guidance to customers using Microsoft 365 products and services.

Responsibilities:

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  • Contact customers to understand their reasons behind purchasing Copilot.">
  • Identify questions customers may have related to Copilot usage.">
  • Provide education on the use of Copilot in different M365 products and services, and offer guidance on best practices for improving productivity and collaboration.">
  • Advise customers on available subscription plans and features, and help them choose the plan that best meets their needs and budget.">
  • Stay up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as needed.">
  • Document technical issues and solutions in a knowledge base for future reference.">
  • Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.">
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Required Skills and Qualifications:

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  • Strong command of the English and Spanish languages.">
  • Superior communication skills, including active listening.">
  • Knowledge of M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.), particularly Copilot.">
  • Excellent problem-solving skills.">
  • Strong interpersonal skills.">
  • Persuasion skills are a plus.">
  • A positive attitude and ability to build relationships with clients.">
  • Ability to speak a second language may be advantageous.">
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Benefits:

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We value diligence and teamwork, and believe that our customers deserve the best possible experience. If you are passionate about delivering exceptional customer support and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.



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