Business Systems Analyst

hace 1 semana


San José, San José, Costa Rica Ntt Data A tiempo completo

Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at NTT DATA Services. The ideal candidate will have experience managing audit processes, record management, and Manager Control Assessment.

Key Responsibilities

  • Work on assignments where independent judgment is required in resolving problems and making recommendations.
  • Determine research methods, identify appropriate source materials, and prepare standard and complex documents at the request of the operating unit served.
  • Coordinate the Manager Control Assessment (MCA) for the IT area and its alignment with local and regional teams.
  • Identify key controls in IT processes and execute controls related to the IT area, as well as monitor their results.
  • Provide support to the IT area in the "Annual Risk Assessment" and "Quarterly Risk Assessment" processes, in coordination with the regional and local teams.
  • Ensure compliance with the Record Management policy and annually update the inventory of IT-related records.
  • Coordinate with the local area (OTRC) the deletion, addition, and/or destruction of IT inventory records.
  • Keep Record Management SharePoint updated, as well as other locations where documents/records that are on hold are stored.
  • Carry out updating of local IT procedural documentation as appropriate.
  • Coordinate IT with the CoB representatives of the areas (BRC) the fulfillment of the annual Business Continuity programs and processes according to the plan and schedule of activities that the regional office determines during the year.

Requirements

  • University Diploma in IT processes management or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • ITIL v4 certification.
  • Proficient writing, analytical, and problem-solving skills.
  • Good client service skills.
  • Good organization and time management skills.
  • Demonstrated ability to drive continuous improvement and solve problems in a team environment.

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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