Cybersecurity Support Specialist
hace 1 semana
As a Senior Technical Engineer, you will be part of our Enterprise Services team and play a critical role in providing exceptional customer experience to our valued Platinum customers.
Your key responsibilities will include addressing complex post-sales concerns, analyzing situations or data, and evaluating multiple factors to provide timely and effective solutions.
You will work closely with cross-functional teams, including Engineering and Quality Assurance, to ensure issues are resolved efficiently and effectively.
In addition, you will have visibility across the entire organization and Executive Leadership, and will be responsible for publishing technical support bulletins and user documentation in our Knowledge Base.
Key qualifications for this role include:
- Experience with TCP/IP and broad, complex network protocols
- Ability to independently debug networks with mixed media and protocols
- In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
- Experience with security protocols (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar vendor Technical Support Centers
-
Cybersecurity Support Specialist
hace 2 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoJob Description">We are seeking a skilled Cybersecurity Support Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our valued customers by providing top-notch support for their complex post-sales concerns.">Your primary responsibility will be to work...
-
Cybersecurity Technical Support Specialist
hace 14 horas
San José, San José, Costa Rica Palo Alto Networks A tiempo completo**About Our Mission**Palo Alto Networks is a cybersecurity leader that aims to protect the digital way of life by being the partner of choice for businesses and organizations. Our mission is ambitious: we want to make the world a safer and more secure place, one day at a time.We're not just another company - we're disruptors who challenge the status quo and...
-
Cybersecurity Support Specialist
hace 1 semana
San José, San José, Costa Rica Palo Alto Networks A tiempo completoPalo Alto Networks is seeking a seasoned professional to join our team as a Cybersecurity Support Specialist. This role will be responsible for managing our customers' services experience, ensuring that we exceed their expectations.The ideal candidate will have 5+ years of experience in technical support within the high-tech industry and 5+ years of...
-
Cybersecurity Support Specialist
hace 2 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany Overview">Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.We're a company built on challenging and disrupting the status quo, and we're looking for innovators who share our passion for...
-
Cybersecurity Support Specialist
hace 3 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoJob DescriptionOur Mission:Palo Alto Networks is dedicated to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.We're committed to challenging the status quo and shaping the future of cybersecurity. To achieve this, we're looking for innovators who...
-
Cybersecurity Posture Specialist
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completoJob DescriptionWe are seeking a highly skilled Cybersecurity Posture Specialist to join our Global Cybersecurity team at Emerson. This role plays a critical part in strengthening the cybersecurity posture of our products.The successful candidate will work closely with software engineering teams and product owners to identify, capture, escalate, and remediate...
-
Cybersecurity Technical Support Specialist
hace 6 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCybersecurity Solutions ExpertAt Palo Alto Networks, we're committed to protecting our digital way of life. As a Cybersecurity Solutions Expert, you will work closely with our valued customers to address complex post-sales concerns. Your strong analytical skills and technical expertise will be crucial in understanding the methods and techniques required to...
-
Senior Cybersecurity Policy Specialist
hace 1 semana
San José, San José, Costa Rica Culmen International Llc A tiempo completoAbout the PositionCulmen International LLC is committed to enhancing international security and strengthening homeland defense. We are seeking a Senior Cybersecurity Policy Specialist to join our team and contribute to our mission.The successful candidate will have a Master's degree in Computer Science, Cybersecurity, or a related field, and at least six...
-
Cybersecurity Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Microsoft A tiempo completo**About the Role**We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team. As a key member of our Customer Service & Support organization, you will play a critical role in delivering exceptional customer experiences.**Responsibilities:**Own and troubleshoot complex technical issues related to Microsoft Defender for Office,...
-
San José, San José, Costa Rica Tek Experts A tiempo completo**About Us:**Tek Experts is a technology-driven company dedicated to delivering exceptional customer support services. We're seeking a talented Technical Support Specialist to join our Cybersecurity & Resiliency team.**Job Description:**We're looking for a skilled technical professional to provide high-level technical support for our Cyber Resilience...
-
Cybersecurity Specialist
hace 2 semanas
San José, San José, Costa Rica Vs-Staffing A tiempo completoJob DescriptionWe are seeking a highly skilled Cybersecurity Specialist to join our team at Vs-Staffing. As a Site Reliability Engineer, you will be responsible for leading the response to security incidents through identification, containment, analysis, and mitigation strategies to minimize impact.The ideal candidate will have a comprehensive understanding...
-
Cybersecurity Technical Support Specialist
hace 6 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany Overview">Palo Alto Networks is a trailblazing company that dreams big, takes risks, and challenges the status quo in cybersecurity.We're dedicated to protecting our digital way of life and have a vision of a world where each day is safer and more secure than the one before.We're looking for innovators who are as committed to shaping the future of...
-
Cybersecurity Specialist
hace 6 días
San José, San José, Costa Rica Vs-Staffing A tiempo completo**About Us: Vs-Staffing**We're a professional staffing firm dedicated to connecting talented individuals with exciting opportunities in the tech industry.**Role Overview**:We're seeking an experienced Cybersecurity Specialist to join our team. As a key member of our security engineering group, you'll collaborate with other IT professionals to ensure user...
-
Cybersecurity Network Specialist
hace 3 días
San José, San José, Costa Rica Linkamerica A tiempo completoWe are seeking a highly skilled and experienced Cybersecurity Network Specialist to join our team at LinkAmerica. As a key member of our network infrastructure team, you will play a critical role in designing, implementing, and maintaining our company's network architecture.Key Responsibilities:Design and implement secure network architecturesConfigure and...
-
Cybersecurity Threat Detection Specialist
hace 2 semanas
San José, San José, Costa Rica Arkose Labs A tiempo completoAbout the RoleWe are seeking a highly skilled Cybersecurity Threat Detection Specialist to join our team at Arkose Labs. As a key member of our customer support and escalation team, you will be responsible for analyzing web traffic, detecting attack patterns, and preventing fraud attacks across various industries.Key Responsibilities:Analyze web traffic and...
-
Cybersecurity Specialist
hace 2 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.We're a company built on challenging the status quo and disrupting traditional ways of doing things....
-
Cybersecurity Specialist
hace 2 semanas
San José, San José, Costa Rica Vs-Staffing A tiempo completo**Job Overview**Faced with an increasing cyber-security threat, organizations must maintain a vigilant approach to protect their systems and data. Security Engineers play a key role in this process.As a Cybersecurity Specialist, you will be responsible for several functions associated with IT security - from ensuring the security of software to selecting...
-
Technical Support Specialist, Cybersecurity Solutions
hace 14 horas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany OverviewPalo Alto Networks is a leading provider of cybersecurity solutions. Our mission is to protect our digital way of life by being the cybersecurity partner of choice.We have a vision of a world where each day is safer and more secure than the one before. To achieve this, we challenge and disrupt the way things are done. We're looking for...
-
Cybersecurity Specialist
hace 2 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoPalo Alto Networks is a trailblazer in the cybersecurity industry, constantly pushing the boundaries to protect our digital way of life. As part of our technical support team, you will play a critical role in enabling customer success by providing expert support to clients after they have purchased our products.Our dedication to our customers doesn't stop...
-
Cybersecurity Automation Specialist
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoCompany OverviewThe Global Information Security organization at Pfizer delivers proactive cyber defense for the global enterprise. Our mission is to secure all digital information assets, from manufacturing floors to core data centers and patient-facing solutions.We achieve this mission through a partnership with the business, building security into all...