Cybersecurity Technical Support Specialist
hace 2 semanas
**About the Role**
We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team. As a key member of our Customer Service & Support organization, you will play a critical role in delivering exceptional customer experiences.
**Responsibilities:**
- Own and troubleshoot complex technical issues related to Microsoft Defender for Office, working closely with customers to understand their concerns and deliver timely resolutions.
- Collaborate with cross-functional teams to develop and implement end-to-end readiness programs, including mentoring, knowledge sharing, and technical document creation.
- Provide feedback to senior engineers and the product group on product functionality and identify potential defects, escalating them to resolve.
- Participate in case triage meetings and contribute to more rapid customer solutions by sharing knowledge with other engineers.
**Requirements:**
- 3+ years of technical support, consulting experience, or information technology experience.
- Bachelor's degree in Computer Science, Information Technology, or related field AND 1+ year(s) of technical support, consulting experience, or information technology experience.
- 3+ years of experience with Exchange or Office 365, Enterprise Messaging Administrative concepts, and Security & Compliance eDiscovery, Auditing, Data Loss Prevention, Secure Labels, Advanced Threat Protection, Messaging Protection, etc.
- Business-level fluency in English and Spanish.
**Why Join Us?**
At Microsoft, we empower every person and organization on the planet to achieve more. We believe in the power of technology to drive human connection, creativity, and progress. Our culture is built on respect, integrity, and accountability, and we offer a range of benefits that support your physical, emotional, and financial well-being.
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