Help Desk Specialist
hace 2 semanas
About the Role
As a Help Desk Specialist at 3M, you will play a crucial role in providing exceptional customer support to internal business partners and external customers. This is an exciting opportunity to join a dynamic team and make a meaningful impact.
The Job Description
You will be responsible for responding to a variety of inquiries and complaints, taking action as appropriate. Your primary responsibilities will include:
- Responding to inbound inquiries and complaints from internal and external customers
- Providing inquiry resolution and escalation per established processes
- Triage calls to appropriate areas within 3M for further assistance
- Documenting customer interactions accurately and completely
- Sharing 3M's new products and services with customers to meet their requirements
Your Skills and Expertise
To succeed in this role, you will need:
- A high school diploma and a minimum of two years of combined experience engaging, servicing or selling to customers, clients, in a tech support, customer service role
- B2 English or higher proficiency
- Possess exceptional customer service competencies
- Ability to work in a high-volume, rapidly changing environment
- Clear and conceptual thinking ability; excellent judgment of discretion
- Previous 3M experience/knowledge with our systems, processes, and businesses
- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
- Ability to work in a team environment and willing to collaborate and compromise, including team leadership
- Strong Active Listening skills
- Ability to follow through with commitments and show concern for the needs of others
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products, 3M Customer Service systems is a plus
- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
Benefits
At 3M, we offer a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
Flexibility and Well-being
We value flexibility and well-being in our employees. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
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