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Role Overview
Achieve business growth for top Sellers on the Amazon Store by delivering exceptional service through strategic insights and high operational standards. Drive seller satisfaction and success by building strong relationships, collaborating to explore new opportunities, and navigating complex issues.
Main Responsibilities:
- Own strategic joint business plans with Sellers to drive growth and improve end customer experience.
- Analyze data and trends to identify long-term potential and maximize benefits for assigned Seller portfolios.
- Proactively seek out new opportunities and create tailored solutions to meet their needs.
- Present compelling growth recommendations through a consultative approach and design Seller growth action plans collaboratively with cross-functional teams.
Key Skills:
- Strong analytical problem-solving ability with expertise in data analysis and reporting to guide business decisions.
- Excellent communication and relationship-building skills to effectively manage multiple workflows and priorities across teams.
- Ability to navigate ambiguity and complexity while embracing ownership and accountability.
About Us
Amazon Support Services Costa Rica Srl is seeking a skilled professional to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for driving business growth for top Sellers on the Amazon Store by providing customized insights and recommendations, educating them on relevant tools, products, and services, and delivering a positive experience with our program.
Your Role:
As a Customer Success Manager, you will be responsible for managing multiple Seller portfolios, analyzing data and trends to identify areas for improvement, and presenting recommendations to drive business growth. You will work closely with Sellers to understand their needs and develop tailored solutions to meet their goals. Your primary focus will be on driving Seller satisfaction and success by delivering exceptional service through strategic insights and high operational standards.
