Digital Onboarding Solutions Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

About Smarsh

Smarsh empowers organizations to manage risk and unlock the value of their digital communications. With a growing community of over 6,500 customers across regulated industries, we help them spot compliance, legal, or reputational risks in 80+ communication channels before they become costly issues.

We are seeking a motivated technical professional for our Onboarding team. This role involves deploying technical configurations for new and existing customers, ensuring seamless onboarding experiences with Smarsh.

To succeed in this role, you must have a solid understanding of mobile devices and communication channels.

Your Key Responsibilities:

  • Setup, configure, and provide documentation for hosted services
  • Provide pre-sales and sales technical support for integration with services offered
  • Deliver exceptional customer service that makes both internal and external customers feel valued and supported
  • Maintain confidentiality of information
  • Work extended hours/days to meet clients' launch schedules
  • Show accuracy and attention to detail
  • Organize, prioritize, and work on various tasks/projects for multiple clients within strict time frames and deadlines
  • Send product/services information to clients upon request

The Ideal Candidate:

  • Critical thinking and problem-solving skills
  • Excellent written and verbal English communication skills
  • A willingness to learn and adapt to new technologies
  • A professional demeanor and strong work ethic
  • Strong attention to detail
  • Patient and willing to help others
  • Proficient in MS Office (Word, Excel, PowerPoint, Visio)
  • Salesforce experience is a plus

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