Digital Solutions Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

We are seeking a highly skilled Digital Solutions Specialist to join our team. As a key member of our organization, you will be responsible for managing Targeting support desk requests and ensuring timely resolution with satisfactory results.

Your primary goal will be to assess customer needs, communicate with internal teams to complete the needed requests, and close tickets in a timely fashion. You will be the primary contact point for customers both internally and externally on entered tickets, as well as providing consultation to incorporate necessary solutions.

You will also be responsible for:

  • Setting up new ST accounts, billing needs, prioritizing steps when necessary, and monitoring entire ticket resolution
  • Consulting with internal groups when needed to ensure complete ticket resolution
  • Assisting management when necessary for specific role or ticket questions or issues
  • Identifying opportunities to improve existing methodology and drafting plans for execution
  • Promoting teamwork by assisting team members and other teams as time permits
  • Collaborating directly with other internal groups to successfully resolve tickets to the client's satisfaction

Requirements for this role include:

  • Minimum 2 years' experience in Marketing or with an Agency preferred
  • Technical Bachelor's degree or Marketing degree in progress or complete
  • Strong PC skills in MS Office
  • Experience in Smart Automation Technologies (RPA, RDA, Chatbot, Power Apps, etc.) preferred
  • Strong attention to detail and organizational skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently
  • Ability to communicate fluently in English
  • Basic project management skills
  • Excellent multitasking capabilities
  • Strong customer service skills
  • Detail-oriented

This is a permanent home-based role in Costa Rica. We offer a competitive salary of $50,000 - $65,000 per year, commensurate with experience, plus benefits including medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

About Experian

We are a global information services company unlocking the power of data to create more opportunities for consumers, businesses, and society. We are proud to have been named one of the 100 Best Companies to work for and one of the 100 'World's Most Innovative Companies' by Forbes Magazine. Our culture values diversity, equity, and inclusion, and we believe that every individual brings their unique perspective and skills to the table.



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