Digital Onboarding Consultant

hace 6 días


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

Unlock Better Healthcare with Tebra

We're seeking a skilled Digital Onboarding Consultant to join our team. In this role, you will play a critical part in ensuring the success of our customers by guiding them through a seamless onboarding experience.

About the Role:

The ideal candidate will have at least 2 years of experience in customer-facing positions, preferably in roles focused on new customer implementation. They will be responsible for delivering world-class customer service as the primary point of contact for assigned customers, proactive communication with customers to ensure timely project completion, and solutions to problems and resolutions of customer roadblocks.

A key aspect of this role is owning account updates, customer revisions and concerns, and handling multiple projects while honing organizational skills. The consultant will work closely with their team members to identify roadblocks and come up with solutions to keep projects moving forward.

**Your Key Responsibilities:**

  • Guide customers through a 3-4 week onboarding journey
  • Deliver world-class customer service
  • Take ownership of quality metrics including CSAT, website setup, and feature activation
  • Maintain an average website launch timeline of under 30 days

**Your Professional Qualifications:**

To excel in this role, you should possess strong analytical, problem-solving, organization, and multitasking skills. You will also need outstanding technical aptitude and the ability to drive results under pressure and in the face of ambiguity.

About Us:

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Our vision for tomorrow begins with compassion and humanity today. We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Our Values:

**Start with the Customer**: We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**: Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**: We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**: Life is short and joy is underrated. We take time to have fun and celebrate success.

**Salary**: $80,000 - $110,000 per year (depending on location and experience)

At Tebra, we offer a competitive salary, comprehensive benefits package, wellness and childcare subsidy, University/Education discount, and resources to help you keep your mind and body healthy.



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