Onboarding Process Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About Tebra:

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being.

We aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.

Over 100,000 providers trust Tebra to elevate their patient experience and help them grow their practice.

At Tebra, we're building the future of well-being together. This shared vision for tomorrow begins with compassion and humanity today.

Our Mission

We support the onboarding management team in ensuring a smooth, organized, and compliant onboarding process.

This position plays a crucial role in proactive and effective communication with internal team members and customers.

You will manage multiple tasks at once, requiring superior organization skills.

The level of customer interaction may vary depending on business needs and the larger onboarding team's requirements.

Your Key Responsibilities

  • Support onboarding managers with various tasks necessary for new customer onboarding.
  • Migrate website pages, complete data transfers from sales, and set up integrations.
  • Implement add-on products for existing customers.
  • Maintain regular communication with onboarding managers, providing proactive updates and clear collaboration when needed.
  • Complete assigned tasks within provided SLAs.
  • Demonstrate exceptional problem-solving skills.
  • Give feedback on processes that can help the department achieve its goals.

Requirements

  • High school diploma or equivalent (Associate's or Bachelor's degree in a related field is a plus).
  • Proven experience in administrative or coordinator roles, particularly in customer onboarding or customer service.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Attention to detail and a commitment to data accuracy.
  • Proficiency in customer relationship management (CRM) software and other relevant onboarding tools.
  • Knowledge of company products or services, as well as onboarding processes.
  • Technical aptitude.

Salary Range

$60,000 - $80,000 per year.

Benefits

Tebra offers a wellness and childcare subsidy and a University/Education discount.

We also provide resources to help you keep your mind and body healthy, including Fitness and LifeWorks Employee Assistance Program.


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