Client Relationship Associate

hace 4 días


San José, San José, Costa Rica Object Technology Solution A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone interactions. Your primary responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Selling products and services to meet customer needs
  • Providing accurate and up-to-date product and service information to customers
  • Upselling products and services to increase revenue
  • Transferring customer calls to appropriate staff members when necessary
  • Identifying and resolving customer issues using our computer system
  • FOLLOWING-UP ON CUSTOMER INQUIRIES NOT IMMEDIATELY RESOLVED
  • Completing call logs and reports
  • Assisting junior representatives with issue resolution


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