Prime Video Process Efficiency Expert

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Our Team

We are a group of entertainment enthusiasts based in Costa Rica, Chennai and Madrid; passionate about ensuring all our Customers around the globe have access to the content they need, when they need it.

Job Responsibilities

  1. Define, refine and uphold PV's Customer experience, Quality bar and metrics.
  2. Identify and implement solutions and pilots to drive process efficiencies & business goals.
  3. Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
  4. Coach & develop the team based on learnings and process improvement opportunities.
  5. Drive a culture of putting CUSTOMERS first.
  6. Ensure timely response to all escalations.

What We're Looking For

You will be responsible to help drive strategy and execution for content coverage, quality and international expansion.

As a Process Expert for Digi-Flex team, you will be expected to create/own processes and actively collaborate with multiple stakeholders independently.

You should also demonstrate the ability to execute deliverables with minimum guidance, communicate effectively, escalate roadblocks/risks and makes trade-offs.



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