Prime Video Process Efficiency Expert
hace 2 semanas
Our Team
We are a group of entertainment enthusiasts based in Costa Rica, Chennai and Madrid; passionate about ensuring all our Customers around the globe have access to the content they need, when they need it.
Job Responsibilities
- Define, refine and uphold PV's Customer experience, Quality bar and metrics.
- Identify and implement solutions and pilots to drive process efficiencies & business goals.
- Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
- Coach & develop the team based on learnings and process improvement opportunities.
- Drive a culture of putting CUSTOMERS first.
- Ensure timely response to all escalations.
What We're Looking For
You will be responsible to help drive strategy and execution for content coverage, quality and international expansion.
As a Process Expert for Digi-Flex team, you will be expected to create/own processes and actively collaborate with multiple stakeholders independently.
You should also demonstrate the ability to execute deliverables with minimum guidance, communicate effectively, escalate roadblocks/risks and makes trade-offs.
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