Global Change Enablement Lead

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Overview

We are seeking a highly skilled Global Change Enablement Lead to join our team at Citi. This role will be responsible for leading the Global Change Management (GCM) process and ensuring that all changes are implemented accurately and on time.

Responsibilities

- Collaborate with change owners to craft clear messages addressing stakeholder questions, including Legal & Compliance
- Host kick-off calls with change owners to gather stakeholders, begin impact assessments, and identify leads from each functional group
- Create and manage end-to-end calendars with critical steps, dependencies, and dates
- Develop and build relationships with potential initiators, change owners, channel leads, and stakeholders
- Facilitate and lead cross-functional meetings and awareness campaigns
- Develop analytics and reporting to track the effectiveness of the GCM process and identify potential improvements
- Enhance the Work Flow Management tool and contribute to process improvements
- Develop expertise in workflow systems and demonstrate exceptional relationship building and management skills

Qualifications

- 5-8 years of project management experience in financial services, third-party reporting, control compliance, or a related field
- Advanced English proficiency
- Experience with workflow systems and multitasking/organizational skills
- Outstanding relationship building and management skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Proficient in Microsoft Office, with an emphasis on MS Excel
- Self-motivated and detail-oriented



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