Q2C Enterprise Enablement Manager: Global Operations

hace 4 días


San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

Job Responsibilities

  1. Translate Quote to Cash standard set of Global processes, procedures, and Standard Operating Model into a Q2C Service Catalogue.
  2. Partner with stakeholders within and outside Q2C organization to ensure successful deployment and adoption.
  3. Understand requirements and environments of Q2C and Kyndryl, including current processes, process results, and process maturity.
  4. Lead, perform, and coach efforts on special projects to improve operational aspects of value streams or processes.
  5. Identify best practices, factors contributing to performance gaps, areas for change, and process success measurement criteria.

Required Skills and Qualifications

The ideal candidate should have a strong Services background, proven experience in supporting the Services Lead to Cash Workflow, particularly Contract Registration and Billing & Invoicing, and strong English language proficiency. They should also possess excellent communication, presentation, and interpersonal skills, as well as ability to establish strong professional relationships and work effectively in a matrixed Global team.



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