Senior Change Manager

hace 3 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
Job Overview

We are looking for a seasoned Senior Change Manager to lead and implement change initiatives across our organization. As a key member of our team, you will be responsible for driving business transformation, improving processes, and enhancing customer satisfaction.

Main Responsibilities:

  • Develop and execute comprehensive change management plans, aligning with business objectives and stakeholder needs.
  • Lead cross-functional teams in implementing process improvements, system changes, and organizational transformations.
  • Analyze business needs, identify opportunities for improvement, and develop strategic recommendations to drive business growth.
  • Collaborate with subject matter experts to design and implement training programs, communication strategies, and change enablement plans.
  • Measure and evaluate the effectiveness of change initiatives, identifying areas for improvement and developing corrective action plans.
  • Maintain relationships with key stakeholders, including senior leaders, business partners, and customers.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to enhance change management skills and knowledge.
  • Develop and maintain change management documentation, including project plans, status reports, and lessons learned.

Requirements:

  • 7+ years of experience in change management, preferably in a leadership role.
  • Strong understanding of change management principles, methodologies, and tools.
  • Proven track record of driving business transformation, improving processes, and enhancing customer satisfaction.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Experience with change management software, such as Prosci or ADKAR.
  • CMMI certification is a plus.

About Moody's

Moody's Corporation is a leading provider of credit ratings, research, and analytics. Our Shared Services team supports our business units, providing operational excellence, innovation, and customer satisfaction.



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