Customer Service Ambassador
hace 3 semanas
Job Overview
We are seeking a skilled Guest Experience Expert to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests and creating memorable experiences that exceed their expectations.
Estimated Salary Range: $40,000 - $60,000 per year, depending on experience.
Key Responsibilities:
- Process operational needs and address guest requests in a timely and professional manner.
- Complete reports and maintain accurate records of guest interactions.
- Provide information and recommendations on local attractions and activities to enhance the guest's stay.
- Ensure a safe and clean work environment, adhering to company policies and procedures.
- Maintain confidentiality and protect company assets at all times.
Requirements:
- High school diploma or G.E.D. equivalent required.
- No prior work experience necessary, but enthusiasm and a willingness to learn are essential.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Ability to stand, sit, and move around for extended periods, with occasional lifting and carrying of objects up to 10 pounds.
What We Offer:
- A competitive salary range, plus opportunities for career growth and development within the company.
- A dynamic and supportive work environment, with a diverse team of colleagues from around the world.
- Access to training programs and resources to help you succeed in your role.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
About Us:
Marriott International, Inc. is a global hospitality company that operates a portfolio of brands, including JW Marriott, The Ritz-Carlton, and Bulgari Hotels & Resorts. Our mission is to deliver thoughtful, heartfelt, forward-thinking service that upholds the legacy of our founder, J.Willard Marriott. With over 7,000 properties across more than 131 countries, we offer unparalleled opportunities for career growth and development within the industry.
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