Customer Service Ambassador
hace 3 semanas
Location: Heredia, Costa Rica
Schedule: Full-Time
As a Guest Experience Expert at Marriott International, Inc., you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests. You will be empowered to move about your space and do what needs to be done to ensure a smooth check-in and check-out process.
We are seeking an individual who is confident, innovative, and genuine, with a passion for hospitality. Our ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong attention to detail.
About Us:
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
About JW Marriott:
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Your Role:
You will be working in a fast-paced environment, providing exceptional customer service to guests from around the world. Your responsibilities will include:
Welcoming and checking in guests, ensuring a seamless experience from arrival to departure
Assisting guests with any queries or concerns, resolving issues promptly and efficiently
Providing information on hotel amenities, services, and local attractions
Collaborating with colleagues to ensure a smooth operation and exceed guest expectations
Requirements:
High school diploma or G.E.D. equivalent
No related work experience required
No supervisory experience required
Certifications or licenses not required
Salary: Estimated $35,000 - $50,000 per year, depending on location and experience
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