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Euc Desktop Support Specialist Costa Rica
hace 2 semanas
Job Description:
The ideal candidate for this position will have a strong background in IT desktop support, with experience working on various computer systems, networks, and peripherals. The role involves providing technical support to end-users, troubleshooting issues, and maintaining accurate documentation of systems operation and end-user documentation.
Key Responsibilities:
- Acting as the Face of IT: Representing the MicroPort IT organization, engaging with business stakeholders, and ensuring adherence to the company's methodology (Providing Service, Support, Solutions and Satisfaction).
- Provides on-site and remote support to end-users on a variety of issues.
- Clear and Concise Documentation: Maintaining accurate records of support calls, documenting problems and solutions, and ensuring timely resolution.
- Identify desired future state: Ability to capture business problems and non-functional Requirements, prioritizing problems to surface critical needs, and planning documentation pertaining to systems operation and end-user documentation.
- Communications: Communicate effectively across multiple constituencies to support project and organizational change objectives, presenting ideas in a controlled manner.
- Knowledge Sharing: Gather, document, and share knowledge and best practices within the knowledge base, empowering business partners to seek out knowledge, and communicating process and procedures in a concise and consistent manner.
- Technical Knowledge: Considerable knowledge of computer and communications capabilities, procedures, and requirements, identifying, analyzing, researching, and resolving problems effectively.
Required Skills and Qualifications:
- Minimum of 1 to 3 years of working experience in IT desktop support.
- Good communication, organization, and problem-solving skills.
- Microsoft Office skills including Outlook, Word, PowerPoint, Publisher, Excel.
- Experience with PC and peripheral support, including problem diagnosis, software installations, security updates, and patching, and both wired and wireless networking.
- Willingness to learn new skills and work in a team environment.
- ITIL Knowledge/Certification ITIL.
- Microsoft Windows Operating Systems (XP/7/10).
- Microsoft Active Directory.
- Symantec Anti-Virus.
- Help Desk Software.
- VNC or similar remote control software (highly recommended).
- Able to handle multiple tasks simultaneously.
- Strong customer-service orientation required.
- Strong interpersonal and organizational skills are required.
- Must maintain the strictest level of confidentiality.
