Human Resources Data Analyst

hace 2 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

We are seeking a highly skilled Human Resources Data Analyst to join our team at Moody's. In this role, you will be responsible for providing seamless customer experience for Moody's employees within the region.

The ideal candidate will have a strong background in human resources and data analysis, with excellent written communication skills in English. Additionally, you should have knowledge and understanding of local policy, passion for building effective HR processes, and data analysis that deliver exceptional user experiences for teammates.

Responsibilities:

  • Leverage knowledgebase to provide consistent and attentive customer service to Moody's employees
  • Receive inbound inquiries via multiple channels (web, chat, ServiceNow queue), verifying the needs of employees and assisting in resolution
  • Provide guidance to employees on basic inquiries across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner
  • Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
  • Direct employees to the appropriate resources when needed
  • Escala tes cases after reviewing against team guidelines, if further assistance is determined
  • Collect, compile, and analyze HR data, metrics, and statistics
  • Support prioritized employee cases when raised within the time zone
  • Review data and troubleshoot process and inquiry resolutions to improve quality efficiency and employee experience

A bachelor's degree or equivalent in human resources or a related field is required, along with 1-2 years of experience in human resources or data-related fields. Strong written communication skills in English are also essential.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on location. Additional benefits include a comprehensive health insurance plan, 401(k) matching program, and paid time off. If you are passionate about delivering exceptional user experiences and have a strong background in human resources and data analysis, we encourage you to apply for this exciting opportunity.



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