Service Delivery Professional

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
About the Role:
This Customer Service Representative position is responsible for delivering high-quality service and results within our Customer Service Organization. The ideal candidate will possess strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.

Responsibilities:
- Provide exceptional customer service through timely and accurate order management processing, education, and problem-solving
- Develop and lead improvements and/or solutions to work processes and tools
- Handle non-routine and difficult inquiries
- Collaborate with internal teams to resolve customer complaints and issues
- Analyze and address customer pain points and concerns

Requirements:
- Bachelor's degree in a related field or equivalent experience
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong analytical and problem-solving skills
- Familiarity with SAP and Sales Force systems preferred

What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is passionate about providing exceptional customer service, and we are looking for like-minded individuals to join us.


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