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IT Production Support Specialist
hace 1 semana
About Experian
Experian is the world's leading global information services company. Our mission is to unlock the power of data to create more opportunities for consumers, businesses, and society.
We are proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together.
About the Role
This role supports our customers by providing technical knowledge and integration expertise during the onboarding phase.
You will assist with customer account set ups, provide customer service to answer technical questions, and work with customers during and after product integration using problem-solving techniques.
Key Responsibilities
- Assist with customer account set ups for data transfers and delivery of technical knowledge and integration.
- Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
- Work with customers during and after product integration using problem-solving techniques.
- Analyze code and other documents for clues, write scripts, train customers how to use the product effectively, run reports, and complete file transfers.
- Provide status updates on assigned work to management and account management staff.
- Review reporting data for compliance and work with customers to resolve issues.
- Complete routine advanced administrative procedures as assigned, including report data compilation, work schedules, updates to reports, and file management.
Requirements
- Basic Ruby knowledge with familiarity with Object Oriented Programming concepts.
- Basic MySQL knowledge.
- Remote connection tools like putty, winscp, filezilla.
- Knowledge of XML/JSON format and structure.
- Excellent English skills.
- Knowledge of monitoring tools like splunk, datadog (a plus).
- Simple networking concepts TCP/IP, OSI 7 layer model.
- API connection and testing tools like postman, Jmeter.
- Microsoft Office suite.
- Familiarity with an IDE (netbeans, eclipse, visual studios) (a plus).
- Strong ability to interact successfully with both technical and non-technical audiences and proven problem-solving skills.
