Customer Service Representative for Luxury Vehicle Owners
hace 2 semanas
Overview
Bosch is seeking a highly skilled Customer Service Representative to join our team in providing exceptional support to luxury vehicle owners. As a key member of our customer service team, you will play a critical role in ensuring the satisfaction of our clients through timely and effective resolution of their concerns.
Job Description
The ideal candidate will possess excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment with daily work processing deadlines. You will be responsible for answering emergency incoming calls, providing excellent customer service, and following program guidelines and call center standards.
Responsibilities
- Provide exceptional customer service over the phone to luxury vehicle owners of different brands.
- Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.
- Support law enforcement agencies by providing information and assistance as needed.
- Collaborate with other call center agents in real-time to share information and coordinate a unified response.
- Perform other functions related to the position.
Requirements
- High school diploma required.
- 2-3 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office and web-based applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong interpersonal and leadership skills.
- English proficiency (C1 level).
Benefits
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for professional growth and development.
How to Apply
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