Market Operations Specialist
hace 6 horas
About the Role
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. It offers over 100 fully featured services to millions of active customers worldwide, including the fastest-growing startups, largest enterprises, and leading government agencies. The AWS Sales, Marketing, and Global Services (SMGS) team is seeking an experienced Operations Analyst to support their Sales Operations teams in Costa Rica.
The ideal candidate will have a deep understanding of operational processes and be able to communicate effectively across multiple technical and non-technical business units. They will work closely with the Sales Operations team to analyze root causes of tool and system concerns, establish next steps, and communicate effectively with internal stakeholders.
Key Responsibilities:
- Serves as a trusted advisor to Sales Operations and Sales teams, providing support on account and territory management requests and other manual business operations workstreams.
- Quickly analyzes root causes for tool and system concerns and establishes next steps to be communicated appropriately to internal stakeholders.
- Accurately and timely executes manual workflows to support larger Sales Operations mechanisms.
- Participates in the improvement of work processes and provides inputs based on internal customer feedback and process flow deep dives.
- Works with other cross-functional teams to resolve issues in a timely manner.
- Occasionally retrieves and evaluates data using Excel and other data management/BI systems, ensuring data accuracy and security.
We are open to hiring candidates to work out of one of the following locations:
- San Francisco De Heredia, CRI
BASIC QUALIFICATIONS
- Bachelor's degree in Finance, Economics, Statistics, Business, or a similar field.
- Advanced English communication skills, both verbally and written.
- 2+ years of relevant professional experience in an operations support environment.
- Excel skills, including pivot tables and lookups.
- Experience working with a queue of requests with Service Level Agreements (SLA) and Accuracy targets against Standard Operating Procedures (SOP).
PREFERRED QUALIFICATIONS
- Functional experience with quantitative, analytical, and organizational skills.
- Attention to detail and excellent problem-solving skills.
- Track record of being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
- Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations.
- Meets/exceeds Amazon's leadership principles requirements for this role.
- Meets/exceeds Amazon's functional/technical depth and complexity for this role.
Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada
We offer a competitive salary, comprehensive benefits, and a unique opportunity to work with a dynamic team in a fast-paced environment.
How to Apply
Please submit your application through our website, including your resume, cover letter, and relevant work experience.
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