Provisioning Department Lead

hace 3 días


Alajuela, Alajuela, Costa Rica Airespring A tiempo completo

AireSpring, a leading provider of cloud communications and managed security solutions, seeks a highly experienced professional to lead its provisioning department. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help clients connect and communicate effectively.

The ideal candidate will possess a strong background in managing globally distributed teams and departments, with experience working with major carriers and wireline/wireless products. A proven track record of data-driven SLA's, process improvements, and KPI's for management of provisioning organizations is essential.

Key Responsibilities:

  • Lead the overall organization for the provisioning department
  • Ensure cycle time performance is achieved
  • Set objectives and conduct weekly governance rhythm
  • Drive process improvements to condense intervals
  • Develop, grow, and govern service delivery relationships with access providers
  • Establish positioning with VP levels at major service providers

Requirements:

  • Seven+ years working with major carriers leading provisioning teams
  • Experience managing globally distributed teams and departments
  • Experience working with wireline and wireless products
  • Visionary and strategic thinker
  • Strong data analytics ability
  • Excellent verbal and written communication skills


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