Collections Leadership Manager

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Overview

The Collections Team Manager will oversee the daily activities of the collections team, supervisors, and other staff members. This leadership role involves providing guidance, setting goals, evaluating performance, developing department personnel, and assisting with hiring.

Main Responsibilities

  • Oversee employees to meet or exceed individual and departmental goals
  • Manage collections team and supervisors' performance according to targets
  • Lead Facility Collections projects, including project scope, goals, work plans, timelines, deliverables, and implementation strategies
  • Monitor established financial and operational benchmarks to identify and resolve variances and exceptions affecting cash flow
  • Establish and revise policies and procedures supporting risk and controls and department processes
  • Delegate administration and system security for Oracle Accounts Receivable
  • Identify efficiencies in existing operating procedures and recommend modifications to implement improvements
  • Act as a resource to the team, peers, and other business groups by answering questions, sharing opinions, and participating in special projects
  • Collaborate with senior leadership internally and externally, including Sales, Finance, Revenue Accounting, Corporate Legal, and Compliance
  • Communicate department performance on key performance indicators to all levels of management
  • Make recommendations on hiring, promotion, salary adjustment, training, and termination of staff
  • Evaluate Problem Backlog Reports and relay pertinent information to corporate and field personnel
  • Responsible for performance management, guidance, training, career counseling, and staff development, interviews, and selecting employees

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