Collections Team Lead

hace 3 días

Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Job Description**:
COLLECTION TEAM LEAD

SUMMARY:
Team Leader is primarily responsible for collecting and resolving high profile and complex accounts in assigned area.
Supports the Collection Specialist in their daily functions and ensures that all collection processes are completed in accordance with departmental goals.
The Team Leader assists the Collection Supervisor with special projects that arise.
Duties are performed using procedures and knowledge in a certain field or area.
Chooses alternatives and recommends solutions to problems of limited scope and complexity.
Effects of error limited to moderate loss of time, money and/or customer goodwill.
DUTIES/RESPONSIBILITIES
- Manages escalated collection calls and disputes.
- Contacts are frequent with individuals representing outside organizations, and/or individuals of significant important within the company.
- Contacts involve planning and preparation of the communications, require skill, tact, persuasion and/or negotiation to accomplish the collection goals as set by the department.
- Work with customers to develop and maintain payment schedules in accordance with terms.
- Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
- Utilizes all available collection techniques to control the delinquency of the receivables.
- Responsible for recommending accounts to the Collection Supervisor for assignment to an outside collection agency or for legal action.
- Authorizes credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.
- Oversees management of customer credit limits.
- Recognize potential write offs/bad debt and recommend action to be taken.
- Responsible for training and monitoring of new employees.
- Observe training needs and relay training needs and requests to Supervisor.
- Regularly makes recommendations for policy or process improvement for work group.
- Creates adhoc Business Objects Report to support the collection of accounts receivable accounts.
- Function as liaison between Facility Accounts Receivable Team, corporate, and the field organization.
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management.
REQUIRED QUALIFICATIONS:
1.
Bachelors Degree with a minimum of 2 years Commercial Collection experience preferred or in lieu of degree 6 years of Commercial Collection experience

2.
Demonstrates knowledge of intermediate accounting skills.
3.
Independent, detail oriented, self-starter, with strong planning, organizational and communication skills.
4.
Demonstrates excellent problem-solving skills and negotiating skills.
5.
Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations.
6.
Minimal Supervision Required.
7.
Experience in leading teams through training and coaching.
8.
Ability to manage shifting priorities with tight deadlines.
9.
Ability to completely maintain confidentiality and discretion in business relationships.
3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
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