Global Payroll Support Specialist
hace 9 horas
CloudPay is seeking a highly skilled Global Payroll Support Specialist to provide technical assistance and user administration support to our internal teams and global clients. This role will be based in San Jose, Costa Rica.
**Daily Responsibilities:**
The ideal candidate will be responsible for:
- Managing tickets using our internal system (Collaborate/ZenDesk)
- Triaging payroll queries to the correct teams
- Provisioning system access based on client or internal requests
- Resolving system access issues, such as password resets
- Providing timely assistance during external audits
**Required Skills and Qualifications:**
To succeed in this role, you will need:
- Fluent English language skills
- Excellent customer service skills
- System account administration experience is desirable
- Able to follow User Security procedures and workflow processes
- Able to prioritize tasks with minimal supervision
- Strong planning and organizational skills
- Effective communication skills
- Excel skills are desirable
**Benefits and Compensation:**
This position offers a competitive annual salary of $40,000 - $55,000, depending on experience, plus an attractive benefits package, including:
- 15 vacation days plus public holidays
- Birthday leave
- Flexible remote working options
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