Data Operations Strategist
hace 6 días
About the Role
Databricks is seeking a highly skilled Product Operations Lead to join our team. As a key member of our Product and Engineering organization, you will drive multiple product lines for Databricks.
You will be an essential link between customer-facing operations teams and the product and engineering team building features used by thousands of customers.
Key Responsibilities:
- Analyze and synthesize data from multiple sources, including customer and partner feedback, product usage, and adoption.
- Develop and maintain user-friendly systems, reports, dashboards, etc., and surface key metrics and trends to stakeholders, leveraging your expertise to call attention to the most important problems and themes.
- Partner with cross-functional operations teams to consult, develop, and implement metrics, automated reporting/process solutions, and process improvements to meet business needs.
- Influence product and engineering decision-makers to deliver the best possible customer experience, using both data and qualitative analysis to inform your perspective.
- Organize the measurement of key results for annual objectives.
- Communicate status on objective progress to department stakeholders.
- Be self-driven and show ability to deliver on ambiguous projects with incomplete data.
- Implement process improvements: identify operational gaps and implement them to optimize product operations processes, reducing costs and improving efficiency.
- Be a team player: Evangelize and uphold our cultural principles: be customer-obsessed, be data-driven, teamwork makes the dream work, and own it.
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