Data Operations Strategist

hace 6 días


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

About the Role

Databricks is seeking a highly skilled Product Operations Lead to join our team. As a key member of our Product and Engineering organization, you will drive multiple product lines for Databricks.

You will be an essential link between customer-facing operations teams and the product and engineering team building features used by thousands of customers.

Key Responsibilities:

  • Analyze and synthesize data from multiple sources, including customer and partner feedback, product usage, and adoption.
  • Develop and maintain user-friendly systems, reports, dashboards, etc., and surface key metrics and trends to stakeholders, leveraging your expertise to call attention to the most important problems and themes.
  • Partner with cross-functional operations teams to consult, develop, and implement metrics, automated reporting/process solutions, and process improvements to meet business needs.
  • Influence product and engineering decision-makers to deliver the best possible customer experience, using both data and qualitative analysis to inform your perspective.
  • Organize the measurement of key results for annual objectives.
  • Communicate status on objective progress to department stakeholders.
  • Be self-driven and show ability to deliver on ambiguous projects with incomplete data.
  • Implement process improvements: identify operational gaps and implement them to optimize product operations processes, reducing costs and improving efficiency.
  • Be a team player: Evangelize and uphold our cultural principles: be customer-obsessed, be data-driven, teamwork makes the dream work, and own it.


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