Senior Operations Excellence Strategist

hace 7 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About Auxis

Auxis is a renowned organization dedicated to delivering exceptional services.

Job Summary:

The Senior Operations Excellence Strategist plays a pivotal role in providing guidance and coaching to the field operations team while conducting virtual store visits.

This individual must drive continuous improvement and maintain a thorough understanding of guest and operational needs & standards to guide Store Managers, Above Store Leaders, and Franchisees.

Main Responsibilities:

  • Demonstrate ability to drive continuous progressive improvement.
  • Follow OER visit protocol.
  • Conduct OER / follow-up visits evenly between lunch/dinner & weekdays/weekends quarterly.
  • Accurately and objectively review brand systems and processes.
  • Verify and drive complete and timely execution of corporate and local marketing programs.
  • Develop a teaching and coaching culture with every visit.
  • Teach and role model proper root cause analysis.
  • In partnership with the store teams, craft effective action plans that drive system improvements.
  • Demonstrate ability to teach the OER process to the above store leaders.
  • Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
  • Demonstrate ability to identify positive performance and provide recognition during every virtual visit.
  • Provide insight and analytics on common patterns and trends identified by the OER process.
  • Demonstrate ability to ask quality questions during the OER process.
  • Centrally assign, track, and report on recurring and ad hoc work across every location.
  • Escalate, communicate, and follow up on all critical issues with the above store management.
  • Required attendance and engaged participation in meetings for ongoing OER calibration, uniformity, and weekly OEC Team Conference Calls.
  • Provides advice/suggestions to challenges experienced during previous OER.
  • Conducts and supports the training process in the franchise stores, with regular follow up.
  • Supports new store openings as designated.


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