Enterprise Computing Platform Specialist
hace 6 días
We are seeking a highly skilled Enterprise Computing Platform Specialist to join our team of technical experts. Our ideal candidate will have a strong background in troubleshooting IT infrastructure devices, Desktops, Servers, and network.
Job Description:
The Enterprise Computing Platform Specialist will be responsible for providing advanced operational support for all enterprise computing platforms. This includes monitoring and operating L.L.Bean computer systems to prevent problems and ensure a stable environment, enterprise-wide.
The successful candidate will work with technical staff to resolve problems for L.L.Bean end users. They will also serve as the off-hour Client Support Center, providing help desk coverage for high severity end-user issues.
Key Responsibilities:
- Monitor and troubleshoot across all enterprise computing platforms.
- Analyze event messages to determine root cause.
- Take appropriate action to quickly resolve problems and restore operations.
- Evaluate and improve incident reporting tools to track issues effectively.
- Review plans for implementations and changes.
- Manage change windows and planned outages.
- Administer server patching.
- Perform basic help desk functions during off shift.
Requirements:
- Strong analytical and problem-solving skills.
- Experience troubleshooting with IT Infrastructure devices, Desktops, Servers, and network.
- Solid understanding of network infrastructure, network hardware, commands, and tools.
- Active Directory and Windows Server OS solid knowledge.
- Experience with Firewalls, Routers, Switches, and Load Balancers.
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