IT Administrator for Problem Management and Resolution
hace 3 días
At Experian, we empower consumers and our clients to manage their data with confidence. Our team of experts helps individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.
We are currently recruiting for a Senior IT Administrator in the Service Management team. As a key member of our team, you will be responsible for managing the incident problem management lifecycle, coordinating review meetings with technical partners and stakeholders, identifying root causes, and assigning corrective actions.
Key Responsibilities:
- Manage the incident problem management lifecycle, including coordinating review meetings, identifying root causes, and assigning corrective actions.
- Perform data analysis to find trends using tools like Service Now reports and Power BI to drive proactive problem management.
- Track performance KPIs during weekly operations meetings and ensure processes are followed by team members.
- Create monthly reporting and KPIs for senior management and business units.
- Act as a central point of contact for EITS Problem Management, providing advice on process and procedures and assistance with inquiries, issues, and concerns.
Qualifications:
- Bachelor's degree or 5 years of relevant experience
- English proficiency, spoken and writing
- Agile/Scrum knowledge
- Proficiency using Service Now for ticket logging, tracking, and reporting
- Practical experience and/or understanding of ITIL 'Best Practice' or Service Management specifically Problem Management
Benefits:
- Opportunity to work with a global information services company
- Chance to develop skills in problem management and resolution
- Collaborative and dynamic work environment
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San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our commitment to innovation has earned us a spot among the 100 Best Companies to work for, as recognized by FORTUNE.We're proud to have been named in the 100 'World's Most Innovative Companies'...
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