Implementation Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary

The Implementation Specialist will work closely with dealerships, data providers, and internal teams to ensure seamless onboarding and integration of dealership data with Experian SaaS products. This role requires strong analytical skills to troubleshoot and resolve data issues, as well as excellent communication skills to provide timely and accurate responses to customers, vendors, and internal stakeholders.

Key Responsibilities

  • Learn the business and understand other parts of the organization to complete task assignments efficiently
  • Initiate all communication and documentation for onboarding activities
  • Work closely with 3rd party data providers and customers to establish and maintain data feeds
  • Troubleshoot, diagnose, and resolve data issues with customers, vendors, and internal stakeholders
  • Demonstrate ownership of all tasks worked and prioritize by level of urgency
  • Provide meticulous documentation and case management in SalesForce CRM
  • Collaborate with vendors and internal teams including Sales, Operations, Product, and Software Engineering

Requirements

  • Strong analytical and problem-solving capabilities
  • Ability to execute tasks with exceptional attention to detail
  • Excellent written and oral communication skills
  • Positive attitude, professionalism, and strong work ethic
  • Meticulously organized and highly adaptable to a non-stop, ever-changing stream of work
  • Ability to investigate and analyze to troubleshoot information in large data sets

About Experian

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are committed to providing a positive and inclusive work environment that values diversity and inclusion, work-life balance, flexible work, development, engagement, collaboration, wellness, rewards, and recognitions.


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