Business Transformation Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Title: Business Transformation Specialist

Job Summary:

The Business Transformation Specialist will lead and oversee major transformation projects at Experian. This role will create and build strategies to enhance business processes, boost company profitability, and improve operational efficiency. The successful candidate will collaborate with senior leadership, teams, and external partners to ensure the successful implementation of transformation plans.

Main Responsibilities:

  • Collaborate with senior leadership to define transformation goals.
  • Perform current state and future state assessment, operating model design, gap analysis, process assessment, reengineering, and operational implementation.
  • Lead transformation projects from creation to completion, ensuring they are delivered on time, within scope.
  • Establish OKRs and metrics to measure the success of transformation projects.
  • Establish success criteria and track the growth and Return on investment of process improvements and other business transformation efforts.
  • Executive Communication: Present progress and results of main projects to senior leadership.
  • Maintain our Continuous Improvement resources, such as document repositories, templates, enterprise process maps.

Qualifications:

  • Bachelor's degree in a relevant field of study or equivalent work experience – Required
  • 4+ years of Business Process Management and/or process improvement experience and 2+ years in a leadership role.
  • Lean Six Sigma Experience as an ideal.
  • Knowledge of industry best practices and new trends in enterprise transformation.
  • Experience with Finance processes (P2P, O2C, R2R).
  • ERP/CRM systems experience; SAP or Oracle & Salesforce experience.
  • You will be asked to have technology skills, including MS Office Suite, and an ability to use technology in work processes such as GenAI or RPA.

Additional Information:

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.



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