Digital Transformation Consultant

hace 1 semana


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job Title: Digital Transformation Consultant

About the Role:
As a Digital Transformation Consultant at ServiceNow, you will play a key role in helping our customers achieve their business goals through the implementation of our cloud-based platform. Your primary responsibility will be to facilitate requirements gathering and process mapping workshops, perform gap analysis, and participate in end-to-end activities related to implementation planning, including project management, issue management, communication, and change management. You will also help personalize and humanize the customer experience while accomplishing future business scalability. Your expertise in documenting the customer journey and identifying ways to improve existing customer pain points based on process optimization, technology, change management, or communication will be invaluable to our customers. Additionally, you will work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers. Your ability to translate your recommendations to senior leadership to gain agreement, affect change, and influence long-term digital strategies will be essential to our success.

Responsibilities:

* Facilitate requirements gathering and process mapping workshops
* Perform gap analysis
* Participate in end-to-end activities related to implementation planning
* Help personalize and humanize the customer experience
* Document the customer journey and identify ways to improve existing customer pain points
* Work with the business, design, engineering, and product teams to create digital transformation experiences
* Translate your recommendations to senior leadership

Requirements:

* 5+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences
* Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences
* Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem
* Ability to tell our digital transformation story to our top customers worldwide
* Experience analyzing business situations and working within a group environment to provide efficient software solutions
* Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
* Ability to develop applications that meet goals

What We Offer:

* A collaborative work environment
* Opportunities for professional growth and development
* A chance to work with a leading cloud-based platform
* A competitive salary and benefits package

How to Apply:

If you are a motivated and experienced Business Analyst looking to take your career to the next level, please submit your application. We look forward to hearing from you



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